The Problem.

CML had an outdated website that was in serious need of a modern refresh & a totally new website redesign.

The Columbus Metropolitan Library has a demographic that spans from children to the elderly, included those with some accessibility needs. As part of the redesign, it included stakeholder interviews, an accessibility & content audit, along with extensive customer journey evaluations and a UX strategy that made the entire website accessible by all.

Another key part of this project involved a complex plan for increasing engagement, enhancing the user journey to get more library members to access online-only resources, and helping the library in their efforts to remain in close connection with their customer through the COVID19 pandemic.

My Role.

Over the course of 6 months, I was responsible the full-scale redesign of the CML website—including wireframes, usability & accessibility audits, and building than 80% of the website in a visual builder (Elementor). The remaining 20% of the webite was custom web development that was designed in Figma and handed off to the Engineering team. We used a custom crafted, on-brand & usable component library that was responsive and fully customizable to the clients’ needs—with each component built with usability, accessibility and responsive attributes in mind.